During an emergency, police and fire responders are there to help you. However, in the event of a major disaster, police and fire personnel may find it necessary to prioritize calls in order to help those in life-threatening situations. In order to help keep emergency responders available for those in dire need, you should prepare yourself for both major and minor emergencies for your own safety. Use the following links to learn more:
911 is your connection to police, fire and paramedic services. Our Communications Operators are highly trained, dedicated professionals who will assist you in getting the help you need. Please remember these tips whenever you call 911. It is of critical importance...
* Internet phones do not provide name, number or location information. This is a serious safety issue. Know your location at all times and communicate that information as soon as possible.
The SBRPCA 911 call takers respond to more than 19,000 calls each month and we estimate that 10% of those calls come from cell phones.
Cell phones play a huge role in reporting emergency situations including injuries and crime. However, there is also a down-side to cell phone use.
If you have a cell phone...do you know you may have called 911 without even knowing it?
SBRPCA receives numerous "dropped calls" each day. What that means is that there is no one on the line when the 911 call taker answers.
What many cell-phone users don't realize is that some cell phones come from the manufacturer with a pre-programmed 911 function that can be accidentally depressed if the phone's key-guard is not used.
For example, on some cell phones, the "one" key may be red while the other numbers are not. If you depress this key for more than a few seconds, it will automatically call 911. Cell phones should always be kept in the "locked mode" to prevent this from happening. Check with your cell phone provider for instructions on how to use the key-guard.
If key guards are not used, then 911 may be dialed by accident. For example, if you leave your cell phone at the bottom of your briefcase, that automatic button could be depressed and you will call 911 without even knowing it. Or if you leave it on the front seat of your car and throw your purse on top...the same thing can happen.
If you dial 911 from a residential or business phone then the SBRPCA computer system will display the name, phone number and address connected to the phone that you have dialed from. The call-taker will confirm the location information with you. This way, if you are disconnected at any time, the call-taker can call you back. In the case of a business, the main number is displayed not direct lines or locals.
However, if you dial 911 from a cell phone, the caller information is limited because the phone is not registered to a fixed location like an in-home telephone. As a result of recent innovations at the South Bay communications center with its wireless 911 system, cell phone callers in the RCC’s region can be located to within 50 yards. Please do your part and use 911 responsibly.
Please make sure any phone you use does not have 911 on speed dial and in particular, ensure your cell phone is kept in the locked position if you have an automatic dial for 911.
No one knows when a disater will strike so the time to prepare is now. There are numerous resources to assist you in this preparation but one of our favorites is the American Red Cross. For disaster planning, click here
To put together an Emergency Kit, click here
Telephone tips following an earthquake or other disaster or major event:
Persons with Disabilities